Diploma in Business Process Outsourcing


Outlook of Global BPO Trend:

The BPO (business process outsourcing) space is almost hitting a $350 Billion market value and still growing with the aggregate growth rate of 7%. The financial services are the leading segment covering almost 60%. The F&A BPO CAGR for 2017 – 2021 is 6% . India, Philippines, Poland, Romania, China, and a few others are hugely benefiting from this industry. Right now in the world from companies fortune 500 to startups are using BPO services. The current sectors that are predicted as avenues of growth in coming years are seen to be banking, financial services, and insurance (BFSI), healthcare, manufacturing, IT & telecommunications, retail, and others (government, education, travel & transportation, construction, and utilities) .

BPO Opportunity in Pakistan:

Pakistan has a lot of opportunities in the BPO industry due to its low cost of services and the talent hub of a large number of graduates per year. After realization of this opportunity ICMA Pakistan and VentureForce Global have joined hand to provide skills and knowledge required for growth of BPO industry in Pakistan.

About ICMA Pakistan:

Institute of Cost and Management Accountants of Pakistan (ICMA Pakistan) is one of the leading professional accounting organizations, established in 1951 and granted statutory status in 1966 under an Act of Parliament for the regulation of the profession of Cost and Management Accountants in Pakistan. Currently, the Institute has approx. 7,000 members within Pakistan and abroad and more than 15,000 students. The Institute is a founding member of International Federation of Accountants (IFAC) since 1977, Confederation of Asian and Pacific Accountants (CAPA) since 1980, South Asian Federation of Accountants (SAFA) since 1984 and the only current participant of International Integrated Reporting Council (IIRC) in Pakistan.

About VentureForce Global Inc. (VFG):

VentureForce Global Inc. (VFG) is a Business Process Outsourcing company headquartered in the state of Maryland, USA while its conduct operations in the UAE, UK, and Pakistan as well. VFG strives to find methods and means to reduce overheads to facilitate the core business of our clients. They provide complete back-offices to SMEs and help them grow their business.

Diploma in BPO by ICMA Pakistan:

For the first time, ICMA Pakistan along with its knowledge partner VFG is oering a 6 months’ diploma in BPO, to accounting and finance professionals. ICMA Pakistan is well known for providing skilled accounting and finance graduates, this diploma will be a platform for those talented individuals as it will help Pakistan to grow into the BPO sector and will bring benefits to the local industry as well. VFG bringing its BPO knowledge, which they have earned after years of experience, at ICMA Pakistan.VFG will support the entire program from curriculum designing to appointment of trainers and other facilities. Considering all existing opportunities and the gap in the BPO industry in Pakistan, ICMA Pakistan along with VFG have taken the big step which will not only ourish the BPO market in Pakistan but will also positively aect the local industry of the country.

Course Weight-age
Concepts in Business Process Outsourcing 5 5.5%
Business Process Management 6 6.5%
Introduction to Project Management 6 6.5%
Concepts of Different Functions 8 8.5%
Communication 4 4.5%
Accounting in Practice 12 12.5%
Hands-On Industry-Specific ERP Training 25 29.5%
Field visit 24 26.5%
Field Visit

Field visit has been distributed in intermediate and advance level in 4 and 20 hours
Intermediate level (4 hours)
We provided three options for students to choose as per their convenience and residence. The options are the following:
1. Visit Client Side
The students who resided in Karachi were giving the option to visit the client-side, and view customer data and its implementation in ERP
2. Visit VentureForce Global (VFG)
We gave the option to students to visit the VFG office, who are residents of Karachi and are unable to visit the client side due to timings or days constraints. In the VFG office, we provided a demonstration of real-time customer data on ERP, along with the guidance of a trainer.
3. Get Online Real-time Data
The students who reside outside Karachi can access real-time data and its implementation on ERP. We provided online consultation with the trainer on available slots.
Advance level (20 hours)
We distribute students in three categories as per their choice on basis of countries: USA, UK, and UAE. A student in each category will be provided training on the mechanism and regulation of the country. The course outline for each category includes:

  • 1. UK – 20 HOUR
    • Accounting based on quick book
    • Payroll pension
    • VAT
    • CIS- Construction Industry Scheme (contractors deduct money from a subcontractor's payments and pass it to HMRC)
    • Self-assessment
  • 2. USA – 20 HOUR
    • Business structure and deliverable
    • Data Collection
    • Data Processing
    • Reconciliations
    • Financial Statements
    • Payroll and Tax Compliance
    • Income Tax returns
    • Personal Property Returns
  • 3. UAE – 20 HOUR
    • VAT Territory of the GCC
    • Interpretation of the law by the Tax Authorities in each Member State
    • Scope of VAT
    • Audit & Assessment by FTA

Programme Detail
Class Platform: Via Zoom
CPD Hours: 90
Class starting from Saturday, 30th January, 2021
Class Days: Saturday & Sunday
Last date of registration: 29 January, 2021
Class Timings:
Saturdays: 6:00 pm to 9:00 pm (PKT) (+5 GMT)
Sundays: 10:00 am to 1:00 pm (PKT) (+5 GMT)
Duration: Six Months
Fee Structure
  • Students of ICMA Pakistan: Rs. 20,000/-
  • Members of ICMA Pakistan: Rs. 30,000/-
  • Non Members: Rs. 40,000/-
Contact Details

Maqsood un Nisa,
Sr. Officer MPD & CT, ICMA Pakistan,
ICMA Pakistan, ST-18/C, ICMAP Avenue, Block - 6, Gulshan-e-Iqbal, Karachi, Pakistan.
Phone: +92 21 99244074 | Ext: 224 Email: cpd@icmap.com.pk

For Registration
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